At EFTP, we are committed to ensuring your satisfaction with our products. If for any reason you need to return a transmission part, we have a straightforward returns policy to make the process easy for you:
1. Hassle-Free Returns:
We understand that sometimes, despite our best efforts, a part may need to be returned. We strive to make this process as hassle-free as possible.
2. Contact Us:
If you need to return a product, please contact our customer support team at 360-687-3600. They will guide you through the return process.
To be eligible for a return, the part must be in its original condition, unused, and in its original packaging. Returns must be initiated within 30 days from the date of purchase.
4. Return Shipping:
You will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will cover the return shipping costs.
5. Restocking Fee:
A restocking fee may apply to certain returns, especially if the product is not in its original condition or packaging. Our customer support team will provide you with all the necessary details regarding restocking fees.
6. Refunds or Replacements:
Once we receive and inspect the returned part, we will process your refund or send a replacement as per your preference.
7. Defective Products:
If you receive a defective product, please contact us at 360-687-3600 immediately. We will arrange for the return and replacement of the item at no additional cost to you.
8. International Returns:
For international customers, please note that return shipping costs and policies may vary depending on your location. Contact our customer support team for guidance.
We value your trust in EFTP and are dedicated to resolving any issues you may encounter with our products promptly and fairly. We aim to ensure that you have the best experience possible with our transmission parts.
If you have any questions or concerns about our returns policy, please do not hesitate to reach out to our customer support team at:
East Fork Transmission Parts
26115 NE 139th Ave
Your satisfaction is our priority.